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Pandemic accelerates digital transformation in India: Dell Technologies study

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New Delhi, Nov 26 – Dell Technologies on Thursday released results from a global study that shows organizations are shifting their digital transformation programs into high gear and have already accomplished in a few months what would normally have taken years.

The findings, updated biennially in the Dell Technologies’ Digital Transformation Index (DT Index), indicate organizations are accelerating transformational technology programs during the global COVID-19 pandemic in India.

In one of the first global studies to measure business behavior as a result of the pandemic, Dell Technologies’ 2020 Index found that 94.7 percent of Indian organizations (Global: 79.7% & APJ: 83.6%) have fast-tracked some digital transformation programs this year and 92.3 percent (Global: 79.3% & APJ: 86%) are re-inventing their business model.

The DT Index is a global benchmark indicating organizations’ status of digital transformation and their performance across the globe.

The survey included 4,300 business leaders (C-suite to Director) from mid-size to enterprise companies across 18 countries.

Since the first DT index in 2018, this year’s results, track the first rise in the number of Digital Leaders (the most digitally mature organization) to 12.3 percent in India (Global: 5.7% and APJ: 5.8%).

Digital Adopters in India (the second most digitally mature group) have grown from 33.5 percent in 2018 (Global: 23% & APJ: 23%) to 55.3 percent in 2020 (Global: 39.2% & APJ: 39.4%) – a 21.8 percentage point increase (Global: 16.2 & APJ: 16.4).

The India findings of the DT Index also record a modest drop since 2018 in the number of Digital Laggards (the least digitally mature group) by 0.8 percentage points (Global: 6.6 & APJ: 6.6) and a steep fall in the second to last group, Digital Followers, by 9-percentage points (Global: 16.1 & APJ: 13).

These organizations are moving up, into the Digital Adopter and Digital Evaluator groups, which have expanded in tandem.

“The current times have made Indian organizations realize the importance of having an IT infrastructure which is flexible and provides them with the agility to adapt to the ever-changing business environment. We are living in a data era, where constant investment in digital technologies to meet the barriers to progress is a must. This shift in approach by organizations here recently is the primary reason why there is a rise in digital leaders in the country” said Alok Ohrie, President and Managing Director, Dell Technologies India.

“At Dell Technologies, we believe that our constant innovative efforts, customer-first approach and our holistic portfolio make us the right digital partners for businesses and we shall continue to strive to help them achieve digital maturity, leading to business continuity during all times,” he said.

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