State government advances digital governance through integrated e-governance initiatives

25 October, 2026

· HimSeva, HimParivar and HimAccess strengthen citizen-centric digital services

Under the visionary leadership of Chief Minister Thakur Sukhvinder Singh Sukhu, the state government is advancing digital governance to make administration more transparent, efficient and citizen-centric in the state. By leveraging technology to simplify procedures, improve departmental coordination and enhance public service delivery, the state government is building a more accessible and accountable administrative system, particularly suited to the geographical challenges of a mountainous state.

A key step in this transformation is the digitisation of administrative processes. The Annual Performance Appraisal Report (APAR) Portal has streamlined the assessment of government officers and officials through online appraisal, review and acceptance, supported by Annual Work Plans and measurable performance goals. Complementing this initiative, the Meeting Management System digitises meeting schedules, notices, proceedings and follow-up actions. Automated reminders, task assignments and Action Taken Reports help ensure timely implementation of decisions and strengthen accountability across departments.

Further advancing the vision of paperless governance, the Document Management System (DMS) enables digital storage, retrieval and management of official records. Its AI-enabled features, including document summarisation and contextual and keyword-based searches, help official’s access essential information from lengthy documents more efficiently. These technology-driven improvements reduce dependence on physical records and support faster, more informed administrative decision-making.

The State Government is also strengthening citizen engagement through the Mukhyamantri Seva Sankalp Helpline (1100), which provides a centralised mechanism for registering grievances, assigning complaints to concerned departments and monitoring their resolution. With more than 10,000 officers across 93 departments mapped to the system, the platform reinforces institutional responsibility and enables systematic follow-up. WhatsApp-based chatbot functionality further expands access and makes grievance redressal more convenient for citizens.